Customers2 min read
A tip is a thank-you, not credit toward free work
A good customer texts you. They tip every week, and they want to know if you can do them a favor.
Customers
6 articles
Customers1 min read
The best time to ask for a review is a moment you already have
You know Google reviews matter. You also know asking for them can feel tacky, and most people still won't leave one even when you ask.
Customers2 min read
A missed call doesn't lose the customer. Not calling back does.
You're halfway through a backyard when your phone buzzes in your pocket. You can't stop, and by the time you check, it's a voicemail from a number you…
Customers2 min read
Switching software shouldn't mean retyping every customer you have
The season's winding down, and you're looking at next year's software bill again. You've thought about switching before.
Customers2 min read
Nobody wants to talk about dog poop until it's in your mower deck
It's your first mow at a new customer's house. Halfway across the backyard you find out they have a dog.
Customers2 min read
You can't be everywhere at once, but your job notes should be
Your crew pulls up to a gated neighborhood, and the code is in a text you sent last spring. They call you. You're on a mower across town.